GIFT CERTIFICATES/GIFT CARDS
Instead of the typical expected gift, on every special occasion or for no occasion at all, give your loved one(s) a pampering "good for them" gift of a lifetime, a gift certificate/gift card to the spa. Use your gift certificate/gift card for any of our spas services. They come nicely gift wrapped and can be sent anywhere in the world. You will never be left saying "Honey I forgot"! Gift Certificates and Gift Cards can be purchased for any amount. Gift Certificates/ cards have a 12-month expiration date. Sorry no refunds on gift certificates/cards.
CANCELLATIONS
Your spa appointments are reserved exclusively for you. All
package services are per person and must be performed on
the same day. When booking multiple services, we require
a 50% credit card guarantee. This guarantee will not be refundable
if a 48-hour cancellation notice is not given. A 24-hour
cancellation notice is required for single spa services or
a $25 dollar cancellation fee will apply.
PRODUCT PURCHASE & RETURNS
Our botanical and special formulated product lines are key
elements in maintaining the experience at home. Feel free
to ask your therapist or our front desk staff for assistance
in choosing products that meet your specific needs. Our professional
product lines make great gift ideas for any occasion. For
your convenience, we also gladly accept orders by phone or
through the web. We are sorry, but due to sanitary conditions,
we are unable to accept returns or refunds on opened retail
items. Thank you for your understanding.
CELL PHONES AND PAGERS
In order to maintain our peaceful atmosphere, we request that
you turn your cell phone and/or pager off when visiting the
spa.
REFUNDS
There is a no refund policy. Service credit is available. In
addition there is a $25 returned check fee.
VALUABLES
Please leave your valuables at home. Many of our treatments
require removal of jewelry. We regret that we cannot be responsible
for loss or damage to personal articles including clothing
and accessories.
SHOULD I SHAVE PRIOR TO MY SPA SERVICE?
We recommend you do not shave before any of our exfoliating
services. We suggest that men shave two hours prior to experiencing
a facial.
GRATUITIES
Gratuities are not included in any of our pricing. However
gratuities are greatly appreciated.
WEB FRIENDLY?
Are you Web friendly? Be sure to provide us with your e-mail
address. We will notify you of last minute appointment changes
or availabilities and special discounts and promotions.
REFERRALS
The confidence you show by referring your friends is the greatest
compliment, for which we are extremely thankful. We offer
you specials, promotions and other incentives to extend our
gratitude.
We are open to your suggestions. Please let us know how we
may serve you better.
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